Monday, April 8, 2013

Some Thoughts

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As a former cleaning and restoration company owner, I’ve done thousands of jobs. As a partner at Clean as a Whistle, Houston, I trained and managed technicians and oversaw the care and feeding of 12 service trucks and the equipment that goes with it.

The better manager I became, the better my company operated. I didn't start out being good, but after a lot of effort and study I ended up.......pretty good. (and modest!)

There's no situation, that I teach, that I haven't done, myself. A one truck operator, working alone, a one truck operator, with an assistant. 2 or 3 trucks, with help or 12 trucks, managing technicians, not doing the physical work. Carpet and oriental rug cleaning. Drapery and upholstery cleaning. Ceramic tile and hard surface maintenance as well as a major focus on flood restoration.
When I teach it, I can visualize it, because I've "been there, done that."

Twelve years ago, when I started teaching, part time, while running Clean as a Whistle, I realized this was something I enjoyed.

One of my biggest joys is meeting someone at a Convention or someone returning to a different class telling me, “I did what you said, and I want to shake your hand. Thank -You.”

I certainly didn’t do everything perfect, in my career, but maybe that helps. I know, something, about what not to do! 

I’ve had the honor of working with some really high level people like Howard Partridge, Jim Bardwell, Scott Zack and others. You can’t be around these people, very long, without a whole lot of positive rubbing off. 
I worked with them for almost 10 years.

People ask me, “Aren’t you tired of all the travel and sleeping in Hotels?” My answer….”NO!” I still love to fly and enjoy Hotels and eating out at Restaurants.

My wife and I still go out to eat, often and enjoy some travel.

I still have that “like to make things look good” urge, so I satisfy that working on my yard, at home. 
It used to make my day when someone said to me, “Wow that's great!” Actually......... it still does!
I’ve always said that the best service providers are those who like to make others happy. 
PS ….there’s good money in it!. 

The more you make others happy, the happier you will be ........... not only for the money.

I love it when people who are very knowledgeable in the class I’m doing, attend. I try not to ever do a class without learning something, about that subject, I didn’t know before, from the students. That being said, always research, what you learn. Verify that it’s correct. Especially, if you are an instructor!

I never thought I could do something I loved to do, this much, and get paid for it.

Friday, April 5, 2013

Friday, March 22, 2013

HEPA

     High Efficiency Particulate Air (filter)

Particles in the air are measured in microns. A period at the end of a sentence can be as much as 250 microns. Most people can't see anything smaller than 50.
HEPA filters stop anything larger than .3 microns from passing through.
That's 99.97% of anything that tries to pass through.

Tuesday, March 12, 2013

What Makes a Great Class?

 

The skill of the instructor has the biggest affect. A great instructor knows the subject and loves to teach. The main motivation is to make a difference for the students. Power points can be useful. Pictures, possibly videos and as few words as possible, on the screen.

Students learn more than test info.  Interest is created; a desire to learn  more. Students are expected to do well. Classes are relaxed. Learning is enjoyable. Telling about real life situations, is helpful. but constant war stories are avoided. When demonstrations are not possible, pictures and videos can be a nice substitute. Students are encouraged to help one another. Discussions in groups. Often, students ask each other questions they won't ask the class or instructor. Those who understand the material help those who need it. Language barriers can be overcome. Humor is seen in things. Different than telling jokes. Everyone is included. The instructor makes contact with all students to know if anyone is not keeping up.     Breaks are given. After 20 minutes, people start to lose interest. A great class will have a change of pace, every 20-30 minutes. Everyone gets respect. No-one is made to feel foolish. A great instructor is a performer. Teaching should entertain the mind. Relationships are important. People connect emotionally, no matter the subject. Students understand principals. Understanding remains, long after memory fails.


Dennis Klager                                        
Instructor/Trainer - Author

Friday, March 8, 2013

World Wide Chat Room

What if there was a World Wide Chat Room all about your company? This Chat Room has comments from everybody who ever used your services and some who have never called, but have “heard things”.
What kind of read would it be?

Suggestion
Every day, on every job, work like each person, you meet, is going to be telling the whole world about what you did.

It’s not that far from reality! 
Make sure it’s all great stuff!

Dennis Klager
Cleaning and Restoration Trainer/Author




Wednesday, March 6, 2013

Airflow In Water Damage Restoration

Monday, March 4, 2013

WRT Class